Research Guide: Best Practices to Achieve a C1 Rating in Social Housing

This research guide provides a comprehensive roadmap for social housing providers aiming to achieve a C1 rating, the highest regulatory grading awarded by the Regulator of Social Housing (RSH). A C1 rating signifies full compliance with consumer standards, strong governance, and a high level of tenant satisfaction.The guide outlines the key criteria for achieving and

maintaining this status. The research also compares C1 and C2 ratings, highlighting the key differences in governance, service quality, and tenant trust. For providers currently rated C2, the guide presents a step-by-step improvement plan to bridge performance gaps and elevate standards. Real-world case studies from Barnsley Council, Nottingham Community Housing, and Havebury Housing illustrate how organisations have successfully achieved a C1 rating through a combination of compliance, digital transformation, tenant involvement, and data-driven decision-making. This guide is essential for social housing providers looking to improve their regulatory standing, service quality, and tenant trust while ensuring long-term sustainability