This paper examines the essential role of Information Technology (IT) in reviewing business operational processes. It discusses the advantages of IT involvement in streamlining processes through automation, enhancing data management, strengthening cybersecurity, fostering innovation, and optimising resources. As businesses become increasingly dependent on digital systems and data-driven strategies, integrating IT into operational reviews is not only beneficial but necessary for achieving sustainable and competitive growth. This paper concludes with recommendations for ensuring IT plays a continuous, strategic role in operational process management.
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