The UK social housing sector has historically regarded technology as a cost centre, primarily due to tight budgets and the pressure to meet regulatory requirements. This perception has contributed to underinvestment in technological advancements. However, the sector is now beginning to shift its perspective as more housing providers recognize the value of technology in driving operational efficiency, improving tenant services, and supporting long-term sustainability goals. Key areas such as digital transformation, data-driven decision-making, smart homes, and cybersecurity are helping change the narrative around technology. Despite these advancements, smaller associations with limited resources still face challenges in adopting this shift. To facilitate a complete transformation, housing providers must embrace technology as an enabler of social impact and operational excellence, rather than just an expense.
Comentarios